❓ Help Center

FAQ & Feature Guide

A complete guide to everything on AltMass — how games work, how you earn and spend XP and coins, and what every part of the menu does. Can't find what you need? Contact us.

🚀 Getting Started

What is AltMass?

It's a social gaming platform built to empower and support every player who shows up — students getting comfortable with exam-style questions, and absolutely anyone else who just enjoys a good quiz. You play quizzes, IQ-style assessments, and other challenge formats — solo, with friends in a private room, or against the whole community. You earn XP and climb Levels as you play, unlock achievements, and can spend a separate coin currency on cosmetics and lifeline reuses.

How do I create an account?

Tap Sign Up, fill in your details, and confirm your account. If email verification is turned on for this site, you'll get a confirmation link by email before you can log in — check your spam folder if it doesn't arrive within a few minutes.

What's my Referral Code for?

Every account gets a unique referral code, shown on your Dashboard. Share your personal link (or just your code) with friends — when someone signs up through it, it's recorded against your account via the ref link parameter. Any referral rewards the admin has configured are applied automatically.

The site is showing a maintenance page — what does that mean?

The admin has temporarily switched on maintenance mode, usually for updates or fixes. Regular visitors see a maintenance message until it's switched back off — there's nothing wrong with your account.

🎮 Games & Play

What kinds of games can I play?

Games.php is the full catalog, organized by category and difficulty. Formats you'll find across the platform include:

  • Quiz / Trivia — standard multiple-choice question sets
  • IQ-Style Assessment — pattern, logic, and reasoning questions
  • Millionaire Challenge — escalating-difficulty questions with lifelines (see below)
  • Logic & Riddle — brain-teaser style challenges
  • Personality — no right/wrong answers; matches you to a result type
  • True/False and Guessing games — quick-fire formats
  • Daily Battle — a fresh daily challenge, separate from your regular streak

Each game has its own difficulty rating, question count, and a per-question time limit that's enforced automatically.

How does the Millionaire Challenge's lifelines work?

Millionaire-format games offer four lifelines, each usable once per game (unless you've bought extra reuses in the Coin Shop):

  • 50/50 — removes two wrong answers
  • Ask the Audience — see a simulated audience poll, skewed toward the likely correct answer
  • Call AI — get an AI-generated hint toward the answer
  • Walk Away — end the game right now and bank the XP you've already earned, instead of risking it on the next question

Which lifelines are available is configured by the site admin, so this can vary between games.

Is the Millionaire Challenge always available to play?

That depends on how the site admin has set it up. Some sites leave it open to everyone, always. Others require reaching a minimum Level first, or use Level Milestones — where the Challenge unlocks for exactly one play each time you reach the next milestone Level (for example, Level 5, then Level 10, then Level 20 — doubling every time), then locks again until you've leveled up further by playing more games. If it's locked for you right now, the play screen tells you exactly which Level unlocks it next — so it's never a dead end, just something to keep playing toward.

What are Categories, and what's WAEC / NECO / JAMB / NABTEB?

Categories group games by topic — general knowledge, science, history, sports, and more — and you can browse or filter by category from the home page and Games list. Alongside general-interest topics, the platform includes dedicated exam-prep categories for Nigerian standardized exams: WAEC, NECO, NABTEB, and JAMB practice questions, plus general Primary and Secondary school-level content.

What's my Daily Streak?

Your streak counts consecutive days you've played. It's shown on your Dashboard alongside your longest-ever streak, and certain achievements unlock at streak milestones (7 days, 30 days, and beyond). Miss a day and the current streak resets — your longest streak stays on record either way.

📈 XP & Levels

How do I earn XP?

XP is awarded for playing, and adds up from several sources: XP per correct answer, a bonus for a perfect score, participation in multiplayer games, a bonus for winning a multiplayer room, XP for completing the Daily Challenge, and XP when a quiz or challenge you created gets played or approved. Exact amounts are configured by the admin and can change over time.

How does leveling work?

Your Level is based on how many games you've completed — not directly on XP. The number of games needed to reach your next level doubles each time: for example, if it takes 5 completed games to reach Level 2, it takes 10 more to reach Level 3, 20 more to reach Level 4, and so on — the starting number is set by the site admin. Your Dashboard shows a progress bar with exactly how many games you've played and how many more you need for the next level.

Why is leveling based on games played, not score or XP?

Because showing up and playing consistently is what actually builds skill and confidence — whether you're practicing for WAEC or just here for fun. Every completed game counts the same toward your next Level regardless of how you scored, so there's no pressure to be perfect — just to keep playing.

Is XP the same as coins, or as cash?

No — these are three separate systems. XP drives your Leaderboard rank and is never spent or withdrawn (your Level, by contrast, is based on how many games you've completed — see above). Coins are a separate in-game currency (see below) used only in the Coin Shop. A portion of your XP may also separately accrue as redeemable balance toward real cash, if the site admin has enabled cash rewards — see the Cash Wallet section below.

🪙 Coins

What are coins, and how do I earn them?

Coins are a virtual currency, kept clearly separate from XP and cash — they're never withdrawable or redeemable for money. You earn coins from:

  • A daily login bonus, claimed automatically the first time you visit your Dashboard each day
  • An achievement bonus each time you unlock a new achievement
What can I spend coins on?

Visit the Coin Shop to spend coins on:

  • Avatar frames — purely cosmetic borders (Gold, Neon, Fire, Ice) shown around your profile picture
  • Lifeline reuse packs — extra reuses of already-used lifelines in Millionaire-format games

Every coin transaction — earned or spent — is recorded in your history for full transparency.

Every coin amount, and the feature itself, can be changed or turned off by the admin

The daily bonus amount, achievement bonus, avatar frame cost, and lifeline pack cost/quantity are all admin-configurable, and the admin can disable the coins feature sitewide entirely from Settings. If that happens, the daily bonus stops, the Coins card is hidden from your Dashboard, and the Coin Shop shows a "currently disabled" notice until it's switched back on.

💰 Cash Wallet & Withdrawals

Cash rewards are not currently enabled on this site — the section below describes how withdrawals work if the admin turns this on.
Can I withdraw real money?

If the site admin has enabled cash rewards, a portion of the XP you earn also accrues separately as a redeemable balance, converted to NGN at an admin-set rate. Your current redeemable balance is shown on your Wallet page. This never reduces your XP, your Level, or your leaderboard rank — they're all tracked independently.

How do I withdraw?

From Wallet.php, request a withdrawal once your balance is above the site's minimum withdrawal amount. The admin chooses which payout methods are available — typically some combination of Opay, Moniepoint, and direct bank transfer. Available methods may vary by site.

Are XP, coins, or promotional rewards a guarantee of earnings?

No. As noted in our Terms of Use, XP, coins, and promotional rewards are not a guarantee of monetary earnings, and any sponsored competitions are governed by their own published rules and eligibility requirements.

🎉 Quiz Rooms

What are Quiz Rooms?

Rooms let you play a game live with specific people — friends, classmates, coworkers — rather than solo or matched publicly. Open Rooms from the menu to host a new room or join one someone shared with you.

How do I host or join a room?

To host: pick a game and create a room — you'll get a short room code to share. Everyone who enters that code on the Rooms page joins your session. As host, you start the game once everyone's in; results and rankings are shown to the whole room at the end. To join: just enter the code a host shared with you.

✍️ Creating Quizzes & the AI Quiz Generator

Can I create my own quiz?

Yes — Create a Quiz lets you build one manually: add your own questions, answers, and settings. Depending on the site's configuration, new quizzes either publish immediately or go to an admin for review first; you're notified once it's approved, and creator XP is awarded at that point.

How does the AI Quiz Generator work?

Give it any topic and it generates a complete quiz for you to review, edit, and publish — no manual question-writing required. You get a limited number of generations per day (higher on Premium — see below), and each generation is capped at a maximum number of questions. Generated content passes through an automated moderation check before it can be published, to keep things family-friendly.

🏆 Competitions & Leaderboard

What are Competitions?

Competitions are time-boxed events, sometimes sponsored, with their own prize details and eligibility rules shown on each competition's page. Browse active ones from the Competitions link in the footer or mobile menu.

How does the Leaderboard work?

The Leaderboard ranks players by XP, giving you a global view of where you stand against every other player on the platform. It updates as players earn XP from games.

⭐ Premium

What do I get with Premium?

Premium is a paid subscription that raises your daily AI Quiz Generator limit substantially, removes ads from games, unlocks advanced profile statistics, and increases how many quizzes you can create per day — on top of everything included in the Free tier (daily challenges, all standard quizzes, and global leaderboards). Visit Premium from the menu to see current plans and pricing, which the admin can update at any time.

How do I subscribe or manage my plan?

Choose a plan on the Premium page and complete payment through the site's configured payment provider. Your active plan and its benefits apply automatically as soon as payment is confirmed, for the plan's duration.

📢 My Ads

What can I advertise?

From Create an Ad, you can promote a website, a social media profile, or your own referral link to other users on the platform.

How does pricing work?

Ads run on a pay-per-click model: you set a total budget and a cost-per-click when creating the ad, funded from your Ad Wallet (top up via the site's payment provider). You're only charged when someone actually clicks your ad, and it pauses itself automatically once your budget or wallet balance runs out.

Where do I manage my existing ads?

My Ads (in the mobile menu, or linked from Create an Ad) lists every ad you've created along with its status, spend, and performance so far.

What's a "Sponsored" ad that isn't in my My Ads list?

Occasionally you'll see an ad labeled Sponsored that wasn't created by a fellow player — these are placed directly by our team, aren't billed against anyone's Ad Wallet, and won't appear in your own My Ads list. Everything else about how they look and link out works exactly the same as any other ad.

🔔 Feed, Achievements & Notifications

What's the Feed?

Feed is your social timeline — activity from people you follow, your own milestones (achievements unlocked, perfect scores, level-ups, quizzes you've created), and a sidebar with follow suggestions and follow requests. You can like and comment on posts and game results.

How do Achievements work?

Achievements unlock automatically once you meet their criteria — things like games played, games won, perfect scores, consecutive-day streaks, or quizzes created. Unlocking one posts to your Feed, awards a bonus of XP, and (if coins are enabled) a small coin bonus too.

What's the bell icon / notification badge?

The 🔔 notification icon — visible in the header on desktop, and at the top of the screen on mobile once you're logged in — shows a badge with your unread count. Tap it to open Notifications and see everything: likes, comments, follows, achievement unlocks, room invites, and admin announcements.

How does the mobile menu work?

On a phone or narrow screen, once you're logged in, tap the ☰ icon in the top bar to open the full menu: Feed, Dashboard, Quiz Rooms, Competitions, Leaderboard, Coin Shop, Premium, My Ads, and Setting. Tap outside the panel, the ✕ button, or press Escape to close it.

⚙️ Account & Security

Where do I update my profile or account settings?

Setting (in the mobile menu) and Profile Settings (desktop sidebar/nav) both open the same page — update your name, avatar, password, and other account details there.

Why was I locked out after a failed login?

To protect accounts from brute-force attempts, the site temporarily locks login after a number of failed attempts in a row, for a short cooldown period. Just wait it out and try again, or use Forgot Password if you're unsure of your credentials.

Why did a game ask to use my camera?

Some games may use periodic camera snapshots as an anti-cheat measure, if the site admin has this switched on — it's only ever used during that specific game session, never for anything else, and only applies where explicitly enabled.

How is my data handled?

See our Privacy Policy and Cookie Policy for full details on what we collect and why.

Still stuck?

Reach out any time via our Contact page and we'll help you out.